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Order Process Information FAQ

Delivery and pickup



. My order has not arrived. What should I do?


The delivery address:

If your order has not arrived it could be that the delivery address has not been entered correctly. 

Please check your delivery address and zip code that was entered when you placed the order.


The mailbox:

Your order may have been delivered to your neighbors. Did you receive a "not at home" message? 

Then the package has been delivered to the neighbors or the deliveryman has scheduled a new delivery moment.


. What are the shipping costs?


When processing your purchase, you will see the available shipping methods, the cost and the delivery date of your 

order. Shipping costs may vary. All orders over €139.- will be shipped for free.


- UPS Standard: €9.95

- UPS Express Saver: €19.95



. What kind of shipping services are available?


Arrow Bow Europe has an exclusive partnership with UPS and Lets Move Transport. The shipping times depend on the 

availability of the product. When it is in stock, it will be shipped on the same

the same day.



. To where is delivery made?


Worldwide...



. When will my package ship and how long will it take?


Your order will be processed and shipped the same day.



. Is track and trace available?


Track and Trace is available. You can use the link provided with your invoice to follow your order.



. Can I change my address after I have placed an order?


You want to change your address after you have placed an order; you can. Through our mail 'info@arrowbow.eu' you can make your order 

changes.



. How does free delivery work?


All orders above €139.- will be delivered for free.


. Part of my order has not been delivered. What should I do?


Don't panic, via the website you can click on the yellow circle at the bottom right. From there you can contact 

the service bot, Facebook, Whatsapp or Mail and you will be helped.



. What should I do if my package arrived damaged?


Order


. How can I cancel an order?


You ordered the wrong article or you want a different product? No problem, as long as your order 

you can cancel your order.


- Go to 'my orders'.

- Click on "cancel my order".

- Click on "cancel order" to cancel the entire order or on "cancel article" to remove individual items. 

  items. Then follow the instructions on your screen.


If you paid for your order by bank transfer, then you can expect your refund to be credited to your 

account within 5 working days. For payments by PayPal and credit card this can take up to 14 days.


. Why has my order been cancelled?


If your order or part of your order has been cancelled, this is usually due to a warehouse error or because the product was 

product has been very popular and is no longer in stock. 


. Is it possible to change my order?


You want to change your address after you have placed an order; you can. Through our mail 'info@arrowbow.eu' you can make your order 

changes.


. I have not received a payment confirmation. What should I do?


It is possible that your mail was not entered correctly. If so, please contact the sericedesk at the bottom left or send an email to info@arrowbow.eu. 


. How can I receive a discount code?


If there are any special offers or something has been going on you will receive a discount code through the mail.


. How can I get an invoice for my order?


After you have placed an order and your email has been entered correctly, you will automatically receive an order confirmation. 

Once your order is received by us and shipped, you will receive your invoice via email. 

(You will not receive an invoice immediately after placing your order)


Payment

Return

Warranty



Payment


. What are the payment methods at Arrow Bow Europe?


Arrow Bow Europe has many payment methods.


- Paying with Bankcontact - Paying with PayPal

- Paying with bank transfer - Paying with P24

- Paying with Belfius Direct Net - Paying with SOFORT Banking

- Paying with EPS - Paying with Apple Pay

- Paying with Giropay - Paying with Maestro

- Paying with iDEAL - Paying with SprayPay

- Paying with KBV/CBC Payment Button - Paying with Visa/MasterCard


. How do I pay with iDEAL?


When you choose iDEAL as your payment method, you will see a list of different banks. 

You have the possibility to pay by iDEAL 

pay if you use internet banking at ABN AMRO, ASN Bank, Friesland Bank, ING, Rabobank, SNS Bank, SNS Regio Bank,

Van Lanschot Bankiers and Triodos Bank. 


Select the bank where your checking account is held. 

Click on 'Continue', this will automatically redirect you to the internet banking environment of your bank. 

Log in in the way you are used to and complete your order.


Do not forget to return to the site after payment. Here is your order completed and you will see a confirmation of 

your payment. As soon as your order leaves our warehouse, you will receive a shipping confirmation.


. How do I pay with Paypal?


To pay with Paypal you need a Paypal account. This you can create for free on their website. 


When you want to pay at the checkout, you can choose different payment methods. Choose here for 'PayPal'.


Why Paypal?

It is easy, all you need is an email address and password.

It is safe, you can store at thousands of websites without disclosing your bank details.



. How does the refund work after a return?


If you return your items, the amount will be credited back to your bank. 


Please note! For payment methods such as PayPal, the amount will be refunded to your PayPal account.