Returns and exchanges

  • Exchange your product for a new one for free;
  • Return your product for free and get a refund.

  • You have the right to withdraw from the contract within a period of 30 days without giving any reason. The withdrawal period shall expire 30 days from the day on which you or a third party designated by you and other than the carrier acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us of your intention to withdraw from the contract by an unequivocal statement (e.g. in writing, by post, fax or e-mail). You may use the model withdrawal form (PDF INCLUDED) for this purpose, but you are not obliged to do so. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

    Effects of withdrawal
    If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. If you only return a part of your order, the delivery costs will not be refunded. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refund. We may delay repayment until we have received the goods back, or you have provided evidence that you have returned the goods, whichever is earlier. You shall return or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your decision to withdraw from the contract to us. You are in time if you return the goods before the period of 14 days has expired. The direct costs of returning the goods shall be borne by you.

    You will only be liable for any diminution in the value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

You can indicate your choice in the online return form.

Return form.

RMA|Return Department
Plompertstraat 118,
3087BD Rotterdam
Address: (no showroom)