Stock Levels / Delivery Times
Stock Levels / Delivery Times
To make your shopping experience as satisfying as possible, we provide you with extensive information about stock levels and delivery times. The stock levels and icons are updated live with every order that is placed and every new order from a supplier that we receive. Additionally, the stock and availabilities of all our suppliers is included in our shop system, so that you always know if something is available, even if we don't have it in stock.
Here is a guide to explain the various stock and delivery icons. Please have in mind that the stated delivery times are referring to the time in work days from the moment a customer places an order up to the delivery at the customer address in Germany. For customers in other countries, additional time has to be considered (e.g. +1 day for Austria, Belgium, Netherlands, Luxembourg, Denmark, UK, Slovakia. +2 days for Italy, Sweden, Czech Republic, Poland, France, Finland, Spain. +3 up to +6 days for Portugal, Greece.
In Stock (1-3 Days): The product is in stock and will be shipped immediately
Available (2-5 Days): The product is in stock in sufficient quantity at a supplier, or it is already on it's way to our store. In any case, your order will be fulfilled as quickly as possible. Please account for one or two additional days compared to the first status.
Available, Low Stock (2-5 Days): The product is in stock at a supplier, although with low stock. This doesn't impact the delivery time, which is the same as with the status above.
Available (3-6 Days): The product is stock in sufficient quantity at a supplier, or it is already on it's way to our warehouse, but due to some reason, the time until we can dispatch the item is longer than in the previous case. Either the dispatch at the supplier takes longer or the distance to the supplier is greater so it takes two days instead of one for us to receive the goods.
Available, Low Stock (3-6 Days): The product is available at the supplier, although with low stock. This doesn't impact the delivery time, which is the same as with the status above.
Available (1-2 Weeks): The product is available, but with some delay. This can be due to various reasons. It might be a product that will be individualized, the delivery time from the supplier is longer, or there is some other temporary delay causing deliveries to take more time.
Custom Order (2-6 Months): This can be found with special products, that will be ordered specifically for our customer. The delivery time can vary greatly, as the given time fram already tells you. Some customer orders are delivered within 4 weeks, but that is actually a rare occasion. Even though, we always try to get the products as fast as possible to our customers.
Out of Stock: The product is out of stock and is not available through any supplier. We might be able to order it for you, so if you are interested in a product that is out of stock, please contact us. Sometimes, we actually can't get it anymore, but most of the time a custom order with the same conditions as the status above is possible.
Please note: The information on our website is updated constantly and automatically. But the system is not fault-free. It is possible, that an item is listed as "available" but is in fact sold out, or at least not available in the required amount. Errors like these happen around once per 200 orders, so our system is correct 99.5 % of the time. We are constantly working on improving that number.