Suggestions or complaints
We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, an order can be broken during transport or something else might happen that entitles you to warranty. Please report the defect to us as soon as possible after its discovery, preferably within two months. If the defect is within the warranty, we will repair the product or find a replacement for the product free of charge.
For all items you buy from us, the legal warranty applies. Legal warranty means that a product is or should be that which the consumer may reasonably expect from it. For some products there is also a manufacturer's warranty. This warranty does not affect the legal warranty.”
There is a possibility
that something might happen which is not according to plan. We recommend
that you first disclose any complaints by mailing us at firstname.lastname@example.org. If
this does not lead to a solution, it is possible to register your dispute for
mediation via the Foundation
applies for Dutch and/or Belgian customers only). As of February 15, 2016, it
is also possible for consumers in the EU to report complaints through the
European Commission's ODR platform. The ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet handled
elsewhere, you are free to file your complaint through the European Union
Belgian consumers can also turn to the dispute resolution system of the Consumer Ombudsman Service (https://consumentenombudsdienst.be/nl)
If you have any suggestions or complaints please send them to our e-mailadres: email@example.com and we will respond within 1/2 days.